Frequently Asked Questions
Everything you need to know about your Ölend order and products.
What materials are used in Ölend backpacks?
We prioritize high-quality, durable materials. Most of our bags are crafted from water-repellent light nylon or organic cotton canvas, designed to withstand daily use while maintaining a unique aesthetic.
How long will it take to receive my order?
Orders within the EU typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I clean and care for my bag?
To preserve the quality of your Ölend bag, we recommend hand washing with a damp cloth and mild soap. Avoid machine washing or tumble drying, as this may damage the water-repellent coating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.